2 of 2 Permanent User-Centered Design (UCD) Jobs in Birmingham

ceremonies, planning, and release management. Oversee financial accountability for the platform including forecast and budget tracking. Support user research and service design activities to deliver meaningful user-centric improvements. Represent ServiceNow capability in cross-government and cross-directorate forums. About us We pride ourselves … procurement frameworks (e.g. CCS, G-Cloud). Understanding of ITIL practices, especially Incident, Change, and Asset Management. Experience leading multidisciplinary teams including developers, UCD specialists, and business analysts. Ability to deliver against KPIs and OKRs in a fast-paced operational environment. Familiarity with platform governance and service assurance processes. Active ...

need to succeed A background in delivering large platforms, enterprise solutions or large websites Thorough understanding of user-centred design and service design principles Understanding of SDLC and the ability to act as a bridge between technical & non-technical colleagues Experience guiding teams through ...