3 of 3 Permanent VoIP Jobs in Birmingham

technical documentation on system installation and support procedures.? Providing customer training? Working closely with the service delivery and project teams. Skills Required: Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark. ...

their professional development. Manage servers, networks, Microsoft 365, Entra ID, Intune and end-user environments. Maintain office infrastructure including Wi-Fi, networking equipment and VoIP systems. Ensure backups, disaster recovery and business continuity plans remain effective and up to date. Oversee hardware procurement, device deployment and secure onboarding and offboarding ...

system in line with SLAs. Use supplier portals to raise, monitor , and manage faults with carriers and third-party vendors. Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms. Escalate complex incidents appropriately while maintaining ownership and customer communication. Implementing remote deployments, including system provisioning, configuration, and testing. Liaise … case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Technical Skills Required: Strong understanding of: VoIP technologies and call flows SIP, RTP, TCP/UDP DNS, DHCP, VLANs, QoS LAN and WAN fundamentals Managed IT applications and Cyber Security Wifi Unifi ...