2nd Line IT Engineer
- Hiring Organisation
- EC Appointments Ltd
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £33,000 per annum
first-line support Diagnose and resolve hardware, software, operating system and application issues Troubleshoot networking, printer, telephony and remote access problems Support Microsoft Windows desktop environments and Microsoft 365 applications Install, configure and maintain desktops, laptops, mobile devices and peripherals Maintain accurate documentation within the IT service desk … through continuous professional development To be successful, your experience is likely to include : Previous experience providing second-line IT support Strong knowledge of Windows 10/11 and Microsoft Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams. Good understanding of networking fundamentals ...