2 of 2 Permanent IT Engineer Jobs in Bolton

be responsible for assisting, fixing and maintaining general service requests, incidents and problems for multiple sites across, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology. The engineer will be required to provide on-site support across our four Schools based … ACCOUNTABILITIES: Troubleshoot and resolve incidents, problems, and service requests, providing regular updates to the end user. Escalate issues to the 3rd line support or IT Service Desk Manager when necessary. Serve as the first point of contact for 1st line support engineers at the point of escalation. Own, monitor … and resolve incidents and requests in a timely manner. Work closely with the IT Service Desk Manager to define and improve processes and implement Service Improvement Plans. Liaise with the Infrastructure team on infrastructure problems, contributing to remediation and/or improvement plans. Liaise with the Software and Applications More ❯

3rd Line Engineer - Bolton - £40,000 (pro rota) – Fixed-Term Contract This leading provider of specialist education is on the lookout for a 3rd Line Engineer to join the team. You will be responsible for delivering third-line support to drive the company’s growth. This role will … involve troubleshooting and resolving a variety of technical issues across multiple business areas, escalating problems when needed, and collaborating with other IT teams on complex investigations. This role is being offered as a hybrid working scheme, but you must be able to reliably commute to Bolton. A driving licence … operation of cloud telephone systems and networking equipment. Continuously improve processes by identifying inefficiencies, recommending changes, and contributing to Service Improvement Plans alongside the IT Service Desk Manager. Support remote sites through diagnostics, manage server environments, and address Cyber and Infrastructure P1 incidents, ensuring optimal service delivery across all More ❯