2 of 2 Permanent ITIL Jobs in Bolton

Basic understanding of networking, virtualisation, or IT security Experience supporting hardware/software across various devices Familiarity with Jamf or Microsoft Intune Knowledge of ITIL principles Working towards or holding a relevant IT qualification INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business ...

SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted … Strong operational background such as service desk management in IT or Managed Services Experience of managing customers with 300-500 users Solid awareness of ITIL and service governance in practice, not just theory Hands-on approach Takes ownership and stays calm when things dont go to plan What We Offer ...