Head Of Customer Experience (HCX)
- Location
- Borehamwood, England, United Kingdom
clients Present regular CX impact reports to the SLT and Board Lead a small cross‐functional “customer squad” (could be matrix‐led) Produce customer insight management by analysing Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience Develop actionable insights … Skills and Experience required as a Head of Customer Experience (HCX) A strong background in both CX delivery & strategy, with an ability to bridge insight, vision, and delivery Strong experience as CX within Tech, MSP or Telco Deep understanding of the client/customer ecosystems thinking , design & interconnected ...