3 of 3 Permanent Microsoft 365 Jobs in Borehamwood

automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they … actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues ...

documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune … work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu ...

responsibilities Act as the top-tier escalation point for complex incidents Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting) Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra Mentor engineers in diagnostic methodology Work closely with technical leadershipno non-technical managers blocking decisions … Role requirements: Must have 3 rd line experience within an MSP Expert M365 (CA, Intune, hybrid Exchange, ATP) Strong troubleshooting methodology Confident communicator at all levels Full Microsoft Certificates desirable NinjaOne/Datto RMM config Azure infrastructure Firewalls (Fortinet, SonicWall, Draytek) Solid PowerShell skills The role is offered with ...