1st Line IT Support Analyst - Microsoft 365 Specialist
WD6, Borehamwood, Hertfordshire, United Kingdom
Chalkline
our 1st Line IT Support Analyst: Acting as the first point of contact for clients, resolving inbound support tickets and calls. Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools. Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc). Delivering outstanding customer service while developing your technical expertise. Working … with the latest technologies: Microsoft 365, Azure, Intune, Windows, macOS, networking & server tools. What we’re looking for To hit the ground running, you’ll ideally have 2–3 years’ experience in a 1st line support role and proven knowledge in: Microsoft 365 administration & support (essential) Microsoft Azure & Entra Intune & Active Directory Windows Server (2019/2022/2025) Networking basics – routing, switching & firewall rules Printer troubleshooting & general IT support Strong written and verbal communication skills Why join us We invest in our people and their future – offering training, certifications, and opportunities to grow. Alongside a competitive salary, you’ll also benefit from: 28 days holiday (including bank holidays) + More ❯
Employment Type: Permanent
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