2nd Line Support Engineer
- Hiring Organisation
- Real Recruitment Solutions
- Location
- BH1, Bournemouth, Dorset, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum
cloud environments Act as an escalation point for 1st line engineers, troubleshooting more complex issues Support and administer Microsoft 365 environments including: Exchange Online SharePoint Online Teams Azure AD/Entra ID Manage and resolve tickets through to completion within agreed SLAs Perform user administration (onboarding, offboarding, permissions, licensing … certifications (MS-900, AZ-900, MS-102 etc.) but not essential with plenty of hands on experience or self learning/interest Experience with SharePoint migrations or Teams deployments Support Intune/endpoint management and device configuration Basic exposure to Azure infrastructure Previous experience supporting multiple external clients What ...