Service Desk Coordinator - Office based Only
- Hiring Organisation
- Reliance High Tech
- Location
- RG12, Bracknell, Bracknell Forest, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £27000 - £28000/annum Health Care , Pension, Long Service
point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication to clients, account managers … internal stakeholders. Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required. Engineer & Resource Coordination Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits. Support effective route planning and utilisation of technical resources. Ensure engineers receive accurate job details, access information, and system documentation. ...