2 of 2 Permanent Service Delivery Jobs in Bracknell

client is a fast-growing boutique MSP known for high-touch service, deep technical expertise, and long-standing customer relationships. They’re now looking for an Operations Manager to take ownership of day-to-day service delivery, lead a talented team of engineers, and ensure the business … oversee the engineering team, ensure SLAs are met, maintain strong client relationships, and take responsibility for the smooth running of internal processes — including billing, service reporting, scheduling, and workflow management. You’ll work closely with the leadership team to drive continuous improvement, shape service standards, and support ...

creative attitude that can work as part of a team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery … management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping the service desk record in all toolsets updated in according with agreed work instructions Electronic diary management Your experience: Experience in incident resolution and/ ...