Head of Customer Experience
- Hiring Organisation
- Michael Page Business Support
- Location
- Bradford, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £70,000 - £75,000 per annum
voice of the customer and the guardian of an exceptional customer journey. You'll take ownership of service performance, client communications, escalations, insights, and continuous improvement - ensuring every touchpoint is smooth, predictable, and high quality. This means: Acting as the main contact for major or unique client … outsourcing, or multi-client environments Strong customer journey thinking Data-driven, analytical mindset Confident communicator able to face senior stakeholders Strong problem solving and continuous improvement experience Ability to hold the line, manage expectations, and protect the customer experience Experience setting up service management Experience managing multiple ...