4 of 4 Permanent ITSM Jobs in Bradford

PLCs) and other applications Experience working in an IT support/help desk services, preferably with experience in providing application maintenance support Proficiency with ITSM and ITIL frameworks, familiarity with incident, problem, change and knowledge management Experience in Software programming languages (e SQL, HTML,XML, C,C#, C+, VB) Experience ...

bring to the role? An understanding of Service Management principles and disciplines, based on ITIL best practice Preferred experience of working with IT Service Management tools (e.g. ServiceNow) and maintaining high-quality service records Ability to demonstrate problem solving and analytical skills within a dynamic business environment Strong communicator with ...

another regulated industry. Knowledge of UK GDPR, secure handling of personal or financial data and controlled change practices. Familiarity with ITIL or IT service management approaches to change, incident and problem management. Experience with Financial Services Cloud, Salesforce Shield, Event Monitoring, Data Cloud, Agentforce or Einstein. Experience with Anypoint Exchange ...

performance issues. The team can identify root causes across application, integration and data layers. Manage incidents, problems, changes, defects and technical backlog items through ITSM tooling and Azure DevOps. Work is prioritised by business impact and progressed in line with service expectations. Monitor platform health, integrations, batch jobs, APIs … platforms – GoAnywhere MFT/SFTP Core platforms – Genesys contact centre services Core platforms – Integrated and asynchronous processing Support and delivery tooling – Azure DevOps and ITSM tooling Support and delivery tooling – Sumo Logic and observability dashboards Support and delivery tooling – JSON, XML, payloads and log structures Support and delivery tooling – Runbooks ...