1 of 1 Permanent ITIL Jobs in Braintree

across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents and complete projects from design through implementation, testing and transition to service. You will mentor and guide the ICT team … networks and Microsoft 365 - Manage liaison with third party suppliers and support contractors to ensure effective problem resolution - Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation - Act as incident manager for major incidents, including cyber security incidents as required - Provide mentoring, guidance and knowledge ...