2 of 2 Permanent Customer Experience Jobs in Bridgend

operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. … escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active ...

works so that you can disrupt it from the inside out Partner with technology teams to explore new innovative and resilient solutions to address customer needs Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products … Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience working within a regulated industry, with in-market results A track record of thought & exploration leadership and delivery across complex products or platform capabilities ...