1 of 1 Permanent Problem Management Jobs in Bridgend

queue and monitor shared service desk queues, ensuring tickets are accurately categorised, updated and progressed.Adhere to ITIL best practice approaches for Incident, Request, and Problem management processes, aligned with agreed-upon SLAs.Collaborate closely with 2nd and 3rd line teams to enhance the 1st line fix rate.Build and maintain … adaptability in response to changing priorities and business needs.A keen eye for detail and dedication to delivering high-quality results.Demonstrable technical support and desktop management expertise, including Windows 7/10, Office 2016, O365, SCCM, AD, Citrix, and more.Solid understanding of basic networking principles, such as TCP/ ...