document incident recovery processes. Support incident reviews, planning meetings, and action tracking. Assist in root cause analysis and problem investigations. Maintain and update incident and problem tickets. Follow Problem Management processes during post-incident reviews. Generate reports with key metrics for incident and problem management. Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. … Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT ServiceManagement ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood – CPS Group UK More ❯
document incident recovery processes. Support incident reviews, planning meetings, and action tracking. Assist in root cause analysis and problem investigations. Maintain and update incident and problem tickets. Follow Problem Management processes during post-incident reviews. Generate reports with key metrics for incident and problem management. Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. … Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT ServiceManagement ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and More ❯
and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post-incident reviews.Generate reports with key metrics for incident and problem management.Assist in proactively identifying potential issues.Drive and implement continuous service improvement initiatives.Skills/experience:Experience … within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other More ❯
