4 of 4 Permanent Social Skills Jobs in Bridgend

performance concerns before they escalate. Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution. Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover … VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Strong problem-solving skills and the ability to diagnose issues logically. Excellent communication skills and a genuine customer-first approach. The ability to work effectively in a fast-paced helpdesk environment. A desire to grow your skills ...

environments, with solid knowledge of Major Incident and Problem Management, ITIL principles, operational governance and continual service improvement practices. • Excellent client and stakeholder management skills, with the credibility to influence senior stakeholders. • Strong supplier and partner management capability across multi-party service environments. • Commercial and financial … awareness, including budgets, utilisation, cost management and contract considerations. • Proven ability to identify and deliver service improvements, efficiencies and innovative solutions. • Strong presentation and communication skills, with confidence presenting to clients and senior stakeholders. • Ability to work regularly from or near CGI's Waterton, Bridgend office, supporting client visits ...

incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers … environments Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills Strong communication and stakeholder management skills Experience using HaloPSA or similar PSA platforms Experience producing and interpreting service performance metrics Full UK Driving Licence. Benefits: Staff ...

ideally have: HND or Degree in Computer Science, Mathematics or a related discipline. A minimum of five years' software development experience. Strong VB.NET programming skills … within an engineering or industrial environment. Experience of, or an interest in, machine control, motion control or hardware integration. Excellent analytical, problem-solving and communication skills. A proactive approach with the ability to manage multiple technical projects. Experience with PLCs or laser control systems would be advantageous ...