issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with More ❯
sales team, ensuring that all technical and commercial aspects are accurately represented and align with client requirements Solution Designing: Design technical solutions tailored to client needs, such as creating WiFi maps, to ensure optimal coverage and performance Interdepartmental Liaison: Serve as a bridge between the project delivery teams and the sales team, ensuring smooth communication and alignment on project objectives More ❯
routing protocols such as EIGRP and OSPF. To conduct network capacity planning and support the roll-out of upgrades and improvements across LAN/WLAN/WAN/Wi-Fi/MPLS/SD-Access and Data Centre Requirements: Must possess any of the following: Must have experience of designing, installing, configuring and managing an on-premise network … hardware and software including Cisco and Meraki solutions Must demonstrate in-depth understanding of datacentre network architectures, ICT disaster recovery strategies, and LAN/WLAN/WAN/Wi-Fi/MPLS/SD-Access networking technologies. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after More ❯
