5 of 5 Permanent Lead Jobs in Brighton

Service Desk Lead – MSP | Brighton | Up to £42K DOE I'm partnering with a growing Managed Service Provider (MSP) in Brighton who are on the lookout for a Service Desk Lead to join their team. This is a hands-on leadership role where you'll be managing the flow of day-to-day service desk operations, acting as a technical … escalation point, and mentoring junior engineers - while still rolling up your sleeves to stay technical. The Role Lead and manage daily operations of the service desk (1st–2nd line engineers) Act as the escalation point for complex 2nd Line issues Ensure SLAs and KPIs are consistently met Coach and develop junior engineers through knowledge sharing Coordinate workload, ticket prioritisation, and … technical support and troubleshooting Tech Stack/Skills We're Looking For Strong MSP or multi-client environment experience ( essential ) Solid 2nd Line support background with mentoring or team lead exposure Confident working with: Microsoft 365 (Exchange Online, SharePoint, Teams) Windows Server & Active Directory Networking basics (DNS, DHCP, VPNs, firewalls) Remote desktop and RMM tools Knowledge of ITIL/service More ❯

loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Customer Support Team Lead to join us at INSHUR. We're based in sunny Brighton and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the … INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Customer Support Team Lead you will be responsible for leading and developing a team of Customer Support Associates. You'll coach, support, and motivate them to deliver exceptional service while ensuring smooth operations and … experience. That said, below is a guideline of skills that we think would make you successful in this role: At least 1 year of experience in a similar team-lead or supervisory role. Fluent in English (French, Spanish, or Dutch are a plus). Excellent communication and collaboration skills. Technical proficiency with customer service tools (e.g., Zendesk, AWS) and experience More ❯

for occasional office visits. As well as good salaries, our client offers a comprehensive benefits package which includes a bonus. Skills required: 5+ years experience as a Senior/Lead Developer C#, .NET Core Excellent knowledge of Angular Strong database knowledge - SQL Server Azure DevOps Agile development methodologies Deployment of software to the AWS and Azure platforms If you feel More ❯

Job Title: Resource Management Team Lead Department: Professional Services Location: Office based Brighton Employment Type: Full-Time The Resource Management Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated effectively and in accordance with … tickets for engineers or consultants to complete work efficiently. Maintain proactive, professional, and timely communication with clients regarding scheduling, confirmations, or changes, with guidance and review from the Team Lead as needed. Ensure clients receive a consistent, reliable, and client-focused service. Escalate complex issues when needed. Monitor white space in schedules and fill gaps to maximise resource efficiency. Chase … and follow all processes that generate information about required bookings, ensuring tasks are completed on time. Enhance departmental processes, update procedures, and improve overall team delivery. Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on process improvement and departmental capability More ❯

Application Support Lead Closing Date : 28/09/2025 Location : Brighton Salary : £31,720 – £39,520 Our client is more than just an educational institution – they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern … in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Application Support Lead you will oversee and strengthen our client’s core application support function. This pivotal role ensures their staff are well supported when using their key technology platforms, most importantly the … Student Information System and its related applications. You’ll lead a small team, manage escalations, and act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you’ll play a key role in ensuring excellent service delivery, compliance, and continuous improvement. What You’ll Do: Manage the day-to-day More ❯