2 of 2 Permanent Design Thinking Jobs in Bristol

customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams to: Set direction … intentionally and consistently across products, services and partners. Shared responsibilities of everyone on the team Contribute to the continuous improvement of our service and design methodology Champion inclusive design and accessibility, ensuring no customer is left behind Participate in a culture of open sharing, collaboration and constructive critique ...

Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital services Extensive experience on government programmes Thorough knowledge of design thinking and user-centred design Experience leading service design projects with clients delivering outcomes, not just outputs Experience producing high-quality … service design and user experience artefacts such as personas, user journeys, prototypes, and blueprints. An ability to synthesise user insights, market data and global trends - and turning them into great user experiences Collaborative mindset to work with clients and developers to bring designs to life, balancing user needs, business ...