IT Support Engineer / 1st Line Technical Support Service Desk Analyst
- Hiring Organisation
- AWD online
- Location
- Bristol, Avon, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Recruitment Team to review. DUTIES Your duties as the IT Support Engineer/1st Line Technical Support Service Desk Analyst include: Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft … update and manage tickets through to resolution using PSA/RMM tools Customer Communication: Provide clear updates and maintain strong customer service throughout Escalation Management: Escalate complex issues with accurate and detailed notes System Monitoring : Respond to alerts and assist with routine maintenance tasks Documentation: Create and update ...