17 of 17 Permanent ITSM Jobs in Bristol

ManagerProgramme Name: LCSTLocation: Bristol, UKAre you ready for your next career challenge?.. Role Overview:The Service Desk Manager will be an experienced IT service management professional responsible for the leadership, performance, and continual improvement of the Service Desk function across the LCST programme. The role will provide strategic ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable and upgrade-safe solutions.Track record ...

testing, validation, and deployment strategiesLead functional design reviews, solution gates, and senior stakeholder alignment sessionsDemonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilitiesOversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories ...

workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

large-scale ServiceNow transformations in complex enterprises.Strong Private Sector knowledge, including business transformation, operations and customer outcomes.Experience with relevant ServiceNow capabilities such as ITSM, ITOM, ITAM, SPM, CSMExperience shaping, mobilising and governing multi-workstream programmes.Track record of building high-performing teams, coaching senior practitioners and improving delivery capability. Consulting ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent.Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries.Commercial awareness to manage effective client, supplier, and partner ...

delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics ...

across the firm as well as with our clients.Essential experienceComprehensive experience in the ServiceNow technical ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSMProven track record working in ServiceNow programmes of work for large enterprises Experience with working on ServiceNow integrations using ServiceNow including ...

Technical Architect or Technical Lead capacity. Experience leading and mentoring ServiceNow development teams. Expertise across multiple ServiceNow product lines, including at least three beyond ITSM, such as: ITOM ITAM HAM/SAM SPM HRSD CSM Strong scripting and integration experience using JavaScript, SQL, REST/SOAP APIs, and Web Services. ...

defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with the ability ...

support, managed services or technical operations environment Comfortable working independently on a 24x7 shift pattern Linux systems administration knowledge is essential Experience using an ITSM/ticketing tool (ServiceNow, Jira Service Management, HaloITSM, FreshService or similar) Data-centre or AI/GPU infrastructure exposure is advantageous The NOC Engineer position ...

support, technical operations or a similar environment *Comfortable working within a 24/7 rotation-based shift patterns *Linux systems administration experience *Experience using ITSM or ticket management systems and L *Full UK driving licence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business ...

Board (CAB) meetings, including agendas and change records.Chair weekly Change Advisory Boards (and Ad-Hoc Emergency Boards).Track change progress and update status in ITSM tools, escalating issues or delays to the Lead Analyst as needed.Data Management and ReportingMaintain accurate records of change activities, approvals, and outcomes within theITSM system.Support … ITIL-based change management processes is advantageous.Strong attention to detail and organizational skills.Good communication and interpersonal abilities.Preferred Qualifications (Desired Skills/Experience): Proficient in ITSM tools (e.g., ServiceNow) and Microsoft Office applications.Ability to manage multiple tasks and meet deadlines.Analytical mindset with problem-solving capabilities.Customer-focused with a commitment to supporting ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...