17 of 17 Permanent ITSM Jobs in Bristol

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … transformation goals.Supporting the design and delivery of compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Helping clients understand how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

IT security, vulnerability management, patching, monitoring, backups and disaster recovery. Incident management, root-cause analysis and security incident response, ideally involving SIEM tools. IT service management covering incidents, problems, changes and assets. Strong troubleshooting, risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. ...

service reliability and user impact.Ability to operate effectively in environments with legacy technology, complex dependencies and external suppliers.Essential Criteria: Experience working in an IT Service Management Function, in particular practical knowledge of managing risks, continual improvement, incident management including business critical issues, and understanding their impact.Shows aptitude for analysing ...

understanding of Agile ways of working.People first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning and reporting. Strong customer service, communication ...

operating systems (e.g. Windows 11, Windows Server).Virtualisation technologies (e.g. VMware or Hyper-V).An awareness of or willingness to learn: IT Service Management (ITIL)Switch & WiFi Deployment. Extreme Networks, XIQ Cloud. Security Solutions such as Checkpoint and Azure firewalls. Microsoft Exchange Online with Exchange SE hybrid on-prem. Microsoft ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

reduced TCO, improved digital experiences, reduced risk and accelerated business transformation. The core workspace technology disciplines include end-user computing, communication and collaboration, IT service management and IT asset management. The core services disciplines include advisory, architecture, engineering, support and managed services. As a member of the Workspace Technology Tower ...

teams. Facilitate incident and problem reviews, ensuring actions are defined, owned, and tracked through to resolution. Maintain high-quality incident and problem data within ITSM tooling, ensuring completeness, accuracy, and auditability. Analyse incident and problem trends to identify systemic issues and drive continuous improvement across services. Collaborate with engineering, operations … activities for Major Incident coordination where required. About you Experience in Incident and Problem Management within IT Service Operations, using ITIL-aligned practices and ITSM tools (e.g. ServiceNow). Proven ability to coordinate incidents and support Major Incident management in high-pressure environments. Strong root cause analysis and problem-solving ...

IT Service Management Lead owns the IT service management practice across IT Service Operations and must show that it works. The role leads the Service Management team, sets how incident, problem, change and release, knowledge and configuration management are run, and gives risk, audit, and the regulator evidence that service … platforms. What you'll be doing The Service Management team. Its capability, performance, and resilience, so the practice holds up reliably. Fit-for-purpose ITSM processes. Incident, Problem, Change and Release, Knowledge, and Service Asset and Configuration Management work as designed, apply the same way across heritage, cloud-native ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...

Cyber Security.Act as a subject matter expert for DevOps and cloud platform engineering, providing advice through project work, technical design and the IT service management system.Infrastructure as Code & CI/CDevelop reusable Infrastructure as Code modules and deployment patterns, using Terraform as the primary technology.Design, implement and maintain CI/… across IT Operations, Software Engineering, End User Computing, Cyber Security, Enterprise Architecture and FinOps.Practical understanding of the software development lifecycle and ITIL or IT Service Management practices, including incident, problem, change and continual improvement.Expert practical knowledge of Infrastructure as Code, with strong commercial experience of Terraform and the creation ...

IT Service Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with … agreed risk appetite. What you'll be doing Lead and manage the service management team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing ...

ROLE TITLE: Technical Support Professional LOCATION: Bristol, BS34 8JH - On-site CLEARANCE: UK nationals only with a minimum of five years' UK residency START DATE: 26 October 2026 We are actively looking to secure a ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What’s On Offer Permanent position with ...