5 of 5 Permanent Journey Map Jobs in Bristol

to apply Proven experience in user experience or digital product design. Background in user interface design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

in agile ceremonies, such as daily stand-ups, sprint reviews or demos, refinement, and planning. Actively leading the facilitation of all refinement activities using techniques such as customer journey mapping, story mapping, and clear, well-structured user stories and acceptance criteria for the squad. Contributing to the wider Product Management Community of Practice. About you A user-focused More ❯

Director with leading the customer contact strategy. Responsibilities Leading, coaching and developing a team of c15 Advisors to deliver against performance targets Owning the customer contact journey map, embedding continuous improvement throughout Leading client engagements from a day-to-day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with More ❯

services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing services via user journey maps. You'll help build consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute … healthcare experience is desirable, along with understanding of healthcare pathways, clinical workflows, and health information governance. You'll have expertise in service design methodologies including service blueprinting, user journey mapping, systems mapping, and co-design techniques. You'll understand accessibility standards, inclusive design principles, and Government service standards, with good prototyping skills. Strong stakeholder relationship management, ability to More ❯

scalable, and practical service experiences. Ensure designs are grounded in real customer and business needs across all channels. Visualise and Communicate Service Experiences Use design artifacts (e.g., blueprints, journey maps, prototypes) to communicate service performance and opportunities. Facilitate walkthroughs and presentations for senior stakeholders to drive alignment and buy-in. Integrate User Research into Design Participate in research … and operating models. Experience Needed To Be Successful In The Role Service Design Expertise Proven experience in designing end-to-end services using tools like service blueprints, customer journey maps, service ideation, concept communication and specification, and prototypes. Strong ability to assess customer and guide experiences impartially and identify actionable improvements. Strong technical understanding of digital services across More ❯