Operations Service Manager
- Hiring Organisation
- Alexander Mae (Bristol) Ltd
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £80,000
quarterly evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect … date and actively used by the engineering team. The Person The ideal candidate is a proactive operational leader with strong people-management skills and a commitment to delivering reliable, high-quality services within a technical environment. Proven operational discipline, with the ability to spot drift early and enforce precise ...