Consultant - Manager Service Design, Defence & Security
Bristol, Gloucestershire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Deloitte LLP
pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a service, including people … process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts. Working closely with user … in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts. Strong understanding of user-centered design principles and methodologies. Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts. Experience working collaboratively More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: