within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to More ❯
manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff … Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem … and change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of More ❯
TCP/IP, subnetting, VLANs, VPNs, load balancing). Strong troubleshooting and analytical skills. Experience with FortiNet firewalls and Cisco switches (including CLI configuration). Proficiency in Linux and Windows operating systems and Aws & Azure. Experience with backup and disaster recovery solutions. Familiarity with implementing Cisco security and firmware updates. Ability to work cross-functionally and communicate technical concepts More ❯
TCP/IP, subnetting, VLANs, VPNs, load balancing). Strong troubleshooting and analytical skills. Experience with FortiNet firewalls and Cisco switches (including CLI configuration). Proficiency in Linux and Windows operating systems and Aws & Azure. Experience with backup and disaster recovery solutions. Familiarity with implementing Cisco security and firmware updates. Ability to work cross-functionally and communicate technical concepts More ❯
support tickets, ensuring timely resolution. Escalate issues when required while maintaining clear communication with customers. Skills & Experience Previous experience in a 2nd line/desktop support role. Knowledge of Windows, Microsoft 365, Active Directory and general networking. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Clean UK driving licence company van provided for travel to More ❯
Bromley, Kent, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or similar are advantageous. Experience with a range of operating systems including Windows and macOS Familiarity with ITIL or similar incident management frameworks. Experience with remote desktop applications and help desk software. Knowledge of legal-specific software and systems such as case More ❯
and e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows 10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you would be expected to work in the office 2 days per week. More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
and e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows 10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you would be expected to work in the office 2 or 3 days per week. More ❯