2 of 2 Permanent IT Support Jobs in Broxbourne

IT Support Team Leader Location: Broxbourne (Fully Office-Based) Salary: £35,000 - £40,000 per annum Hours: Monday to Friday A growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. This is an exciting opportunity for a hands … on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical … will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team. Key Responsibilities: Lead and support a team of onsite IT Support Technicians and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and More ❯

1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: £25,000 - £27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a … desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key Responsibilities: Deliver 1st line technical support to a range of clients, both remotely and in person … Accurately log and manage support tickets using the internal system Troubleshoot hardware, software, and network issues in a timely manner Ensure clear communication and updates to end users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in a 1st line IT support or helpdesk role Strong More ❯