2 of 2 Permanent AWS Certified Solutions Architect Jobs in Buckinghamshire

Role Summary We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers … serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational … challenges and help them achieve the greatest value from AWS. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following: Develop trusting relationships with your customers, understanding their business needs, technical More ❯

Role Summary We are looking for a Senior AWS Support Engineer to join our global support team. This role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands-on role in managing and resolving complex AWS-related issues. You will be … processes to reduce recurring issues and enhance customer satisfaction. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with the Global Support Manager and wider in-country AWS teams, the core responsibilities of the role include, but not limited to, the following: Stay up-to-date with the latest AWS technologies and best practices, and share … knowledge with the team. Monitor and Manage Support Cases : Oversee incoming AWS-related support issues from Level 1 and Level 2 agents, ensuring they are progressing efficiently and escalated only when necessary. Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues internally, minimizing the need to escalate to AWS support. Hands More ❯