Technical Support Engineer
- Hiring Organisation
- Frossell Recruitment
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £37,500 per annum
impacts patient care. Key Responsibilities: Provide first-line remote support for diagnostic instruments. Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance. Guide and train users on correct usage, maintenance and safety procedures. Support customers via phone, video and remote-assistance sessions. Escalate …/HND or equivalent in a related engineering discipline. Previous experience in remote technical support. Experience with laboratory analysers or workflows. Familiarity with augmented-reality support tools. Experience delivering customer technical training. Knowledge of Microsoft Dynamics or similar CRM/ERP systems. Interest in emerging technologies and continuous ...