ITSM Reporting Specialist
- Hiring Organisation
- Danaher Corporation
- Location
- Amersham, Buckinghamshire, UK
- Employment Type
- Full-time
administration, or a related discipline. Strong hands-on experience developing ServiceNow reports, dashboards, scorecards, performance metrics, and executive-level reporting solutions. Working knowledge of ITIL-based ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Configuration Management, coupled with strong analytical and problem-solving skills. Proven ability to partner … plus if you also possess previous experience in: ServiceNow certifications, including Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), and/or ITIL Foundation Certification. Experience with CMDB/CSDM reporting, service data models, and ServiceNow Performance Analytics configuration. Experience supporting enterprise-scale ServiceNow environments and leveraging ...