2 of 2 Permanent ITSM Consultant Jobs in Buckinghamshire

power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow. About the role As an ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service … stakeholders, service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

Cognizant Consulting is seeking an ITSM Business Analyst/Consultant to shape ITSM strategy and operating-model transformations. You will collaborate with stakeholders, architects and delivery teams to design future-state processes and Roadmaps leveraging ServiceNow. You will support incident, problem, change, and continual improvement disciplines ...