2 of 2 Permanent Incident Management Jobs in Buckinghamshire

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

MAIN RESPONSIBILITIES Lead the Quality Assurance and Food Safety function to ensure compliance with McCormick, regulatory, and customer standards. Drive the Quality & Food Safety Management Program, achieving key objectives and KPIs. Maintain and strengthen compliance with corporate QA policies, covering raw materials, processes, environment, and finished goods. Champion continuous … improvement initiatives to enhance quality performance and food safety culture. Lead, motivate, and develop the site Quality Team, fostering growth and accountability. Oversee incident management, providing coaching and training to site teams. Play an active role on the Site Operations Leadership Team, influencing both quality and operational decisions. ...