2 of 2 Permanent Matrix Management Jobs in Buckinghamshire

changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered … recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents ...

financial performance. Translate local delivery challenges into clear insights for senior leadership decision-making. Operate effectively within international governance frameworks, processes, and reporting structures. Matrix Collaboration & Internal Coordination Work closely with cross-functional teams contributing to project delivery. Align priorities, timelines, and resources across departments without direct line authority. … international corporate environments. Proven ability to manage suppliers and contractors across multiple countries and time zones. Experience owning and controlling significant project budgets. Strong matrix management capability, delivering through influence rather than direct authority. Excellent written and verbal communication skills in English, including reporting and stakeholder engagement. Experience ...