Service Desk Engineer (2nd Level)
Chesham, Buckinghamshire, United Kingdom
GCS
position reports to the Service Desk Lead Core technologies and skills preferred for this role: Ability to support core technologies. These technologies include but are not limited to- Microsoft Server all versions, Microsoft SQL, Microsoft Exchange, Microsoft Remote Desktop and RDApp infrastructure, VMware, Hyper V, Cisco, Citrix, Azure, Microsoft 365, Microsoft Intune, HPE and Dell technologies, SonicWall, WatchGuard and Draytek technologies, Veeam, Adobe, Fortinet, Juniper Key duties of role- Description of the main duties * The position of Service Desk Analyst involves assisting with the smooth running of the service desk and supporting clients * The role will provide expert and highly personable support to many clients … across varied cutting edge and legacy technologies. The role is not field based * Working with Microsoft and major vendor technologies - with PCs, laptops, servers, peripherals and networks both in terms of hardware and software * Working with the Service Desk Management team, logging and categorising tickets and escalating cases where needed * Monitoring service desk ticket flow and ensuring correct More ❯
Employment Type: Permanent
Salary: £34000 - £35000/annum
Posted: