7 of 7 Permanent SLA Jobs in Buckinghamshire

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

reliability and performance across deployments. Handle daily tasks through SAS Cloud ticketing systems, following CIS best practices and IT Service Management principles to meet SLA requirements. Create and maintain comprehensive service documentation, including runbooks, knowledge base articles, and internal wiki content. Diagnose, document, and resolve system issues, collaborate with external ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...