2 of 2 Permanent Service Delivery Manager Jobs in Buckinghamshire

We are looking for a highly organised and customer focused Service Delivery Manager to ensure the seamless delivery of services to our clients. In this key role, you will be responsible for maintaining strong customer relationships, managing service performance, and ensuring contractual commitments are consistently met. Working closely with internal teams and stakeholders, you will … oversee day-to-day service operations, proactively address issues, and drive continuous improvement initiatives. Your ability to combine operational excellence with a strong customer focus will be essential in delivering a first-class service experience and supporting the long-term success of our clients. Roles and Responsibilities Act as the primary point of contact for assigned clients, ensuring … service levels are met and exceeded. Oversee day to day delivery of services, managing incidents, requests, and changes in line with agreed SLAs. Build and maintain strong relationships with clients, understanding their business needs and priorities. Conduct regular service reviews, producing performance reports and identifying areas for improvement. Collaborate with internal teams to resolve escalations quickly and More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯