3 of 3 Permanent User Research Jobs in Buckinghamshire

contact centre platform.Working alongside a delivery manager, business analysts and development teams, you'll utilise design framework to deliver solutions based around product and user led iterative design. You'll leverage your expertise to balance business goals and technical constraints but most importantly, champion the user and their … will be to recommend, customise and document an internal design system (based on existing libraries) in collaboration with our other UX designers. Key Responsibilities: User Research & Insights: Conduct qualitative and quantitative user research and usability testing to understand user needs, pain points, and behaviours - presenting ...

take full ownership of the product experience. This is a fast-paced scale-up environment with a major 2025 roadmap focused on improving user journeys, building a design system, and introducing AI-driven workflows. You'll work autonomously and move quickly, collaborating closely with product and engineering. What … workflows (e.g. dashboard, analytics, alerts) Create journey maps, wireframes, and interactive prototypes Build and maintain a scalable design system in Figma Run user research and usability testing with enterprise customers Iterate based on data and feedback (analytics + qualitative insights) Work closely with product and engineering to deliver ...

customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather … workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence ...