Remote Support Engineer
Bury, Greater Manchester, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Intellect Group
proactive and enthusiastic Junior Support Engineer to join our remote IT team. This is an ideal opportunity for a tech-savvy individual looking to start their career in support engineering while working with modern tools and systems in a collaborative environment. You'll play a key role in resolving user issues, maintaining IT systems, and delivering a … world-class support experience. Responsibilities Provide 1st and 2nd line technical support to end-users via ticketing systems, email, and remote tools. Troubleshoot hardware, software, and network issues across MacOS, Windows, and Linux systems. Assist with onboarding and offboarding processes (account setup, hardware provisioning, access control). Maintain accurate documentation of technical issues and support processes. Support SaaS platforms … a plus. Certifications like CompTIA A+, ITIL Foundations, or Google IT Support are a bonus. What We Offer Fully remote working with flexible hours. Mentorship and career progression toward systems engineering, DevOps, or cybersecurity. Training budget for certifications and learning tools. Competitive salary and benefits. Inclusive and collaborative remote culture. More ❯
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