3 of 3 Permanent ITIL Jobs in Caerphilly

Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework and structured support environments. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel. Experience with virtualisation … Sophos, Defender). Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault). Desirable Experience Experience with device management solutions (SCCM, Jamf). ITIL v3/4 Foundation certification. Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server). Minimum of 5 years in an MSP More ❯

Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework and structured support environments. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel. Experience with virtualisation … Sophos, Defender). Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault). Desirable Experience Experience with device management solutions (SCCM, Jamf). ITIL v3/4 Foundation certification. Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server). Minimum of 5 years in an MSP More ❯

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills A More ❯