3 of 3 Permanent ITIL Jobs in Caerphilly

3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. … and the ability to manage high-pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration … energy in the best interests of the Company Education/Qualifications/Specific training Minimum A-C GCSE or equivalent in Maths and English. ITIL v3/4 Foundation. THE CENTERPRISE GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER More ❯

Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework and structured support environments. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel. Experience with virtualisation … Sophos, Defender). Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault). Desirable Experience Experience with device management solutions (SCCM, Jamf). ITIL v3/4 Foundation certification. Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server). Minimum of 5 years in an MSP More ❯

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills A More ❯