6 of 6 Permanent Microsoft Jobs in Caerphilly

technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish ...

knowledge-sharing environment. Key Responsibilities: Provide 1st and 2nd line IT support via phone, email, and remote tools. Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. Perform Microsoft 365 Administration and Cloud troubleshooting. Configure and maintain PC hardware. Deliver outstanding customer service and build … growth through knowledge sharing and collaboration. Required Skills & Experience: Proven experience in a 1st line support or IT Helpdesk role. Strong working knowledge of Microsoft 365, Windows OS, and Active Directory. Experience with PC hardware setup and maintenance. Excellent communication and problem-solving skills. A 'hands-on' approach ...

ideal for someone who enjoys technology, troubleshooting and delivering great customer service. You'll be supporting users with hardware and software issues, working across Microsoft desktop environments, Microsoft 365 and server technologies. The business places a strong focus on training and development and is keen to support technicians … their careers. What they're looking for: Previous IT helpdesk or remote support experience Strong customer service and communication skills Good working knowledge of Microsoft desktop environments Experience with Microsoft 365 administration and troubleshooting Knowledge of server operating systems Confident with PC hardware setup and fault-finding ...

right candidate. 3rd Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup … Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership ...

Support team Troubleshooting complex 2nd/3rd line issues across infrastructure, cloud and networking Delivering IT projects including migrations, upgrades and new implementations Administering Microsoft 365 and Azure environments Supporting Windows Server, VMware and Hyper-V platforms Managing backup and storage solutions (SAN, NAS, Veeam) Working with firewalls, VPNs … site and remotely What they're looking for: Strong experience in a 2nd or 3rd line IT support/infrastructure role Confident with Microsoft 365 administration and troubleshooting Solid Windows Server and virtualisation experience Good networking fundamentals (TCP/IP, VLANs, VPNs, wireless) Backup and storage experience Comfortable owning ...

support and project delivery. The Role: As a senior member of the infrastructure team, you will: Administer and optimise a Microsoft-based infrastructure across a multi-site environment Take ownership of complex troubleshooting across networking, servers, and virtual environments Act as the escalation point for high-level technical issues … Line/Infrastructure Engineer role within an enterprise environment Strong networking knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls) Experience with Active Directory and Microsoft environments Strong virtualisation experience (VMware vSphere, vCenter, Hyper-V) Experience with enterprise storage and backup solutions (e.g. SAN/NAS, Veeam) Exposure to Microsoft ...