3 of 3 Permanent Microsoft 365 Jobs in Caerphilly

join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative … further. Key Responsibilities Provide 1st line IT support via phone, email and face-to-face Log and manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs ...

right candidate. 3rd Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading … Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing ...

design Engage with customers to understand requirements, challenges and technical environments Design infrastructure and cloud-based solutions across areas such as virtualisation, networking and Microsoft technologies Support the creation of proposals, tenders (RFP/RFI/RFQ) and technical documentation Deliver presentations, workshops and technical discussions with customers Work … engineer, cloud engineer, technical consultant) Experience or exposure to customer-facing work, technical design or presales support Knowledge of technologies such as Microsoft (M365/Azure), virtualisation (VMware/Hyper-V), networking or data centre environments Strong communication skills with the ability to explain technical concepts clearly Commercial awareness ...