1st Line Service Desk Engineer / IT Support Analyst
- Hiring Organisation
- Smartsearch Recruitment
- Location
- Caerphilly, Gwent, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000/annum Excellent benefits
Microsoft Office, Outlook and Microsoft 365 applications Carry out basic user account and access administration Escalate more complex incidents while maintaining ownership and customer communication Maintain accurate ticket updates, technical documentation and knowledge articles Work collaboratively with 2nd and 3rd line engineers and other technical teams Work flexible start … Skills & Experience Required: Previous experience in an IT service desk, helpdesk or end-user support role – ideally around 2–3 years Strong customer communication skills, with the confidence to support users at all levels Good troubleshooting and problem-solving ability Experience supporting Windows desktop and laptop operating systems ...