2 of 2 Permanent Customer Experience Jobs in Cambridge

Customer Success Manager About the business Our client is a growing start up building a SaaS platform used by organisations around the world, mainly across America. The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day. They … looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows. The role This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one. ...

solutions. This is a people‐led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value. What … ROI. Build, develop, and coach teams responsible for migration delivery, activation support, and migration‐related sales support. Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities. Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical ...