16 of 16 Permanent Customer Experience Jobs in Cambridge

operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front … behalf of product teams. Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative … a work environment that respects and is responsive to the needs of a diverse staff. Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

activities, saving customers time, money and reducing water wastage. With more than 1000 sensors now deployed, the company is actively building its sales and customer delivery engine, to achieve exciting and ambitious growth. At its core Infersens is using its flow sensor technology to provide a reliable water flow … monitoring service via a subscription model. A positive customer experience and smooth behind the scenes operations are critical to Infersens’ success. Thus, the company is looking to strengthen their team with the appointment of a highly motivated Operations Manager to take a key role in coordinating and managing … the customer-facing and operational aspects of the business. Why work for us You will be part of a fast-growing, friendly and ambitious team and will be working closely with the senior leadership team/C-suite You will be excited by the opportunity to work in a More ❯

the Camera and Sensors team, you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, you will also work closely … along with a broader team of principle scientists, applied scientists, and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS PhD Experience programming in Java, C++, Python or related language Experience with neural deep learning methods and machine learning Experience in building machine learning … models for business applications Experience in applied research PREFERRED QUALIFICATIONS Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy, etc. Experience in implementing Computer Vision algorithms Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Responsibilities Lead multiple projects or … in line with the agreed budget. Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate. Maintain ongoing communications with all stakeholders including … in line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders. Requirements Experience of managing software delivery projects and programmes that involve significant business change. Experience of delivering software development projects to external customers. Project management More ❯

the Camera and Sensors team you will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also … along with a broader team of principle scientists, applied scientists and software engineers across multiple global teams in the devices group. BASIC QUALIFICATIONS - PhD - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning - Experience in building machine learning … models for business application - Experience in applied research PREFERRED QUALIFICATIONS - Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. - Experience in implementing Computer Vision algorithms. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is More ❯

architecture, design and development of new digital marketing systems and features, which will give you the opportunity to work with a wide range of customer facing technologies (including tier-1 services) and collaborate with other technical teams. There is a large R&D component to our work, and strong … success. You will be working closely with the business partners, software development engineers, Applied Scientists, Business Intelligence Engineers, and Product Managers to build new customer-facing marketing experiences in a fast paced environment. You will work with a team of smart engineers with the startup mindset to build large … AWS) and mobile development processes, and develop well-rounded skills such as dealing with ambiguity, leadership and effective project management. You will be a customer advocate and contribute towards ensuring a great customer experience for our product. You'll work full-stack with primarily focus on middle More ❯

by supporting the health and performance of their environments through our subscription-based services. If you're ready to make an impact and support customer success, apply today at . Who are we? Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range … on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the delivery of planned activities and coordinate changes to services. … this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and More ❯

Telecoms Mission Critical Systems We're hiring a Field Application Engineer (FAE) to provide frontline technical expertise across pre-sales, solution delivery, and ongoing customer support. This is a hands-on, customer-facing role focused on advanced RF systems - ideal for someone who thrives at the intersection of … engineering, networks, and customer success. You'll work closely with sales, engineering, and customers to ensure smooth technical delivery from first conversation to final deployment, both in the UK and internationally. What You'll Be Doing Provide expert technical support across the full sales cycle (pre-sales and post … sales) Join customer meetings to scope, advise, and demonstrate technical capabilities Deliver and maintain high-quality customer training programs Act as a first-line technical contact for troubleshooting and escalation Prepare technical task plans, reports, and maintain accurate documentation Support live demonstrations, tradeshows, and field events Ensure health More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

based conversational technologies that customers love. Our mission is to push the envelope in LLMs for Alexa, in order to provide the best-possible customer experience for our customers. BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science. 10+ years … of combined academic and research experience with a strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive-level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (Python, Java, etc.). Excellent written and spoken communication skills. PREFERRED QUALIFICATIONS 10+ years of experience building and deploying innovative NLP solutions at scale. Expert level skills focusing on Large-language-Models. Demonstrated experience in training LLMs through PT, SFT, and More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

will use your technical expertise to develop and deploy novel algorithms and modelling solutions in collaboration with other scientists and engineers. You will analyze customer behaviors and define metrics to enable the identification of actionable insights and measure improvements in customer experience. You will communicate results and insights … and development of the team. BASIC QUALIFICATIONS - PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field. - Experience with neural deep learning methods and machine learning. - Experience in building machine learning models for business applications. - Experience in applied research. - Experience programming in Java, C++, Python or related languages. - Strong track record of patents and publications. PREFERRED QUALIFICATIONS - Experience in building speech recognition, machine translation and natural language processing systems (e.g., commercial speech products or government speech projects). - Experience in building LLMs including SFT, LHF. More ❯

products. Main Areas of Responsibility: The Principal Software Development Engineer will work to design and refine required features, proposing alternative solutions to improve both customer and developer experience. They will acquire and maintain a solid understanding of the product domain to ensure solutions meet customer needs and provide … activities will be required. General Responsibilities: Work with the Software Lead, Development Managers, and peers to design and refine features, proposing improvements to both customer and developer experience. Understand the needs of different project delivery stakeholders, such as hardware developers who may require early prototype support, production test developers … Software Deployment for Multiple Platforms (Essential) Knowledge of Algorithms/Data Structures (Desirable) Scripting Languages - PowerShell & Bash (Desirable) Embedded Linux - Linux Device Drivers (Desirable) Experience: Proven experience in C++ software development, ideally in a principal, senior or technical lead role. Strong understanding of software architecture and design patterns More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯