20 of 20 DemandTrendPermanent Customer Service Jobs in Cambridge

Senior Software Development Engineer, Self-Service and Automation Team, Amazon Customer Service At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service … looking for a Senior Software Development Engineer (Sr. SDE) to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service, providing a seamless customer support experience globally and ensuring issues are resolved during the first interaction. As our Technical Leader, you … ll architect next-generation customer facing systems that harness the power of Large Language Models, keeping us at the forefront of AI innovation. You'll have the unique opportunity to influence our technical direction, collaborate with teams across the organization, and drive the adoption of transformative AI solutions. If you're passionate about emerging AI technologies and want to More ❯

Service Desk Team Lead £20 per hour + holiday pay (initially temporary with the potential to go permanent) Cambridge (3 days per week) Are you an experienced Service Desk leader/Customer Service team Lead with a passion for motivating teams and driving service excellence? This is a fantastic opportunity for someone who thrives on … coaching, developing people, and keeping a busy service desk running smoothly. Previous experience as a Service Desk Team Lead/Manager is essential! Role Style and Setup This role is first and foremost about people leadership . You’ll be running day-to-day operations, supporting your team’s growth, and ensuring users receive a first-class service. … and ensure processes are followed. The position is initially offered on a temporary basis, with a strong possibility of becoming permanent. Key Responsibilities Lead and support a team of Service Desk Technicians, running regular 1-2-1s and fostering a positive, collaborative culture Act as the point of escalation for service desk queries (coordinating solutions with technical More ❯

they become available. Join InsuraTec, a premier provider of financial services, as a Business Development Manager. We are seeking highly motivated individuals to drive insurance sales and deliver exceptional customer service while supporting clients with their insurance needs. Enjoy the flexibility of a remote work environment that promotes a healthy work-life balance and encourages your career advancement. … sales using leads provided (No Cold Calling, No Door-to-Door, No Network Marketing). Build and maintain strong client relationships by being client-focused and responsive. Deliver exceptional customer service and support throughout the insurance process. Complete required training and obtain the necessary insurance licenses. Work independently in a self-paced virtual environment. Uphold values of transparency More ❯

. Ensure the timely delivery of new products and services, adhering to budgets and project deadlines, all whilst maintaining an unwavering commitment to quality and professional integrity Championing exceptional service . Uphold outstanding customer service standards, balancing varied demands effectively to produce work of the highest quality At Costello Medical, our front-end is powered by Angular … are looking for an enthusiastic and proactive individual who thrives in fast-paced environments. You will possess the drive and motivation to contribute innovative ideas that enhance our technical service offerings, while bringing a collaborative mindset as our TechDev team continues to grow. Essential requirements for the role are: A minimum of 2 years' experience in front-end development … your work . We develop solutions for our clients and colleagues and enjoy seeing first-hand how our work makes a difference, whether it involves supporting innovation in our service offerings or streamlining internal activities. One example is our Delphi App: The energy of a start-up and the resources of an established business . We straddle the best More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

to our Prime Video customers in UK for English Premier League . That was just the start. We are expanding and looking for engineers to build innovative solutions for customer to discover engaging and personalized live content to enjoy. This is a transformative opportunity, the chance to be at the vanguard of a program that will revolutionize Prime Video … low-latency, high-TPS services that control the lifecycle of live events and help customers discover live or upcoming games on variety of devices including Alexa and to engage customer on Prime Video content offline and through social-media platforms. If you're a strong engineer, there's a home for you in Prime Video Live Events. Our leaders … help in building personalized discovery experience for thousands of live streaming events available world-wide using technologies like machine learning. If you have experience building large-scale, high-performance, customer-friendly products and are interested in designing and implementing distributed systems to handle large datasets, complex domains, and problems at Amazon scale, this is the job for you. This More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Romanian and English speaking, with strong all-round communication skills. If you are a charismatic Romanian and English-speaking More ❯

Helpdesk Administrator – Permanent Role, Immediate Start Cambridge (city centre, excellent transport links) Are you highly organised, customer-focused, and ready to take the next step in your career? I am looking for a confident Helpdesk Administrator to join my amazing clients busy Maintenance and Small Works team based right in the heart of Cambridge. This is a fantastic opportunity … clients. Managing jobs from start to finish—creation through to invoicing. General office administration, including data entry, reporting, and filing. ? What we're looking for: Previous experience in a customer service or administration role. Confident communicator with excellent written and verbal skills. Proficient in Microsoft Office (Excel & Word essential) . Strong organisational skills with the ability to multitask. … and benefits. Plenty of variety—each day brings new challenges to keep you engaged. ? If you're looking for a role where you can combine your organisational skills with customer focus and teamwork, we'd love to hear from you. Apply today to join this dynamic team in the heart of Cambridge More ❯

Amazon Ads Job ID: Services LLC Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions … strict latency constraints. We work hand-in-hand with Machine Learning scientists to come up with novel solutions that deliver highly relevant ads. We consistently strive to improve the customer search and detail page experiences. You will drive appropriate technology choices for the business, lead the way for continuous innovation, and shape the future of e-commerce. This is … safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job More ❯

Role As a Clinical Application Specialist, you will play a key role within the UK Ophthalmology team, supporting the clinical implementation and adoption of innovative surgical technologies across key customer accounts. This is a field-based role focused on the South/Southeast region, with occasional national support as required. You will act as a trusted clinical advisor, delivering … training and ongoing support to healthcare professionals to ensure optimal product usage and improved patient outcomes. Working closely with the sales team, your role will be vital in enhancing customer retention, supporting account development, and driving clinical excellence in ophthalmic procedures. Key Responsibilities Deliver expert on-site clinical support and application training for ophthalmic devices and software solutions. Build … sales team to identify opportunities for account growth and support sales initiatives through clinical value demonstration. Provide application insights aligned with the strategic business plan, ensuring product usage meets customer and surgical team needs. Lead training sessions for new installations and ensure a smooth onboarding process for clinical users. Support key focus accounts with a consultative approach to increase More ❯

Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right More ❯

using XLA and the Neuron compiler and runtime stacks. This role will help tune these models to ensure highest performance and maximize the efficiency of them running on the customer AWS Trainium and Inferentia silicon and the TRn1 , Inf1 servers. Strong software development using C Python and ML knowledge are both critical to this role. A day in the … you'll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You'll also: Build high-impact solutions to deliver to our large customer base. Participate in design discussions, code review, and communicate with internal and external stakeholders. Work cross-functionally to help drive business decisions with your technical input. Work in a … safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job More ❯

problems and finding solutions. Continuous design improvement of existing products, to achieve performance improvements, cost-down targets, and part obsolescence management. Provide technical support to the Quality, repair, and customer services functions. Writing requirements, technical reports, and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/software design contractors as needed More ❯

happy and informed. Coordinate & Collaborate: Assign jobs, schedule maintenance, and follow up seamlessly with contractors, suppliers, and internal teams. Keep things on Track: Update asset registers, log jobs and service reports, and maintain all documentation with razor-sharp accuracy. Support the Team: Assist the Facilities Manager with every aspect of daily administration, from compliance and contracts to onboarding new … colleagues. Champion Customer Service: Ensure that every touchpoint reflects our values of innovation, transparency, and measurable value. Who You Are: A natural organiser—calm, unflappable, and focused, even with conflicting priorities. A clear communicator with a knack for building friendly, professional relationships. Experienced in an administrative, helpdesk, or facilities support role—ideally in property or facilities management. Tech More ❯

Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R Responsible for the incoming and outgoing of materials, reagents, instruments or equipment to meet customer expectations which involve receiving, shipping, and inventory/material control. Performs manual and/or clerical duties that may utilize various systems/WMS involved in receipt or preparation … systems The essential requirements of the job include: Attention to detail Ability to work in a team and individually Experience in a fast-paced environment such as retail, hospitality, customer service, warehouse, distribution, logistics or manufacturing Travel, Motor Vehicle Record & Physical/Environment Requirements: This role will include picking and storing of items in a walk-in freezer More ❯

maintaining installation and configuration procedures, based on AWS and on-premises environment. • Developing and maintaining automation, orchestration, and playbooks/scenarios. • Design and implement tools for the engineering and customer service teams that create and support MENA Payment team's current and future products • Design and implement solutions to monitor service health, perform log analysis, and automate More ❯

I’m excited to be recruiting for an IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an IT Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft technologies … supporting a diverse range of customer systems. Key Responsibilities: Provide support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About You: Minimum More ❯

I’m excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft … technologies, supporting a diverse range of customer systems. Key Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose complex support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About More ❯

discover a wide selection of international products available from Amazon's websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Global Store and Customer Exports have presence in multiple countries and is at the forefront of Amazon's global expansion strategy. We have maintained a startup culture … tech prowess to solve the next level of challenges in international shopping for worldwide customers. We are looking for a Software Development Engineer (SDE) to join the Cross Border Customer Experience team. In this role, the SDE will design, write, and maintain user experience software for Amazon shopping pages used by millions of customers around the world. The engineer … will collaborate with world-class product managers to define the future direction of customer experience throughout the entire shopping journey (Search, Detail Page, All Offers Display, Cart, Checkout, Order Details Page) and will apply the best engineering practices to deliver working solutions for international Amazon customers. The SDE will work on customer's international shopping journey including personalized More ❯