14 of 14 Permanent Customer Service Jobs in Cambridge

Spanish Speaking Customer Service Advisor, Spanish, Cambridge to £33,000, Hybrid working A leading Technology Specialist firm in Cambridge are looking for a Spanish speaking Customer Service Advisor. This is a full-time role providing professional and responsive support customers across Europe, helping them … most from their systems. You’ll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You’ll use internal support tools to diagnose issues, manage cases and ensure customers receive timely and effective support. You’ll also work closely ...

helping them to get the most out of their technology, whilst providing an outstanding and memorable experience. What you'll do As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication … customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team. Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. ...

Service Desk Analyst – 12-Month Contract – Cambridge My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach … strong focus on delivering a positive user experience. Skills Required from the Service Desk Analyst: Experience working within an IT service desk or IT support environment. Windows 10/11 desktop support and troubleshooting. Hardware, software and peripheral support. Experience managing incidents and service requests through ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 - AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

French Speaking Customer Support Analyst, Cambridge to £33,000, Hybrid working A leading Technology Specialist firm in Cambridge are looking for a French speaking customer support analyst. This is a full-time role providing professional and responsive support customers across Europe, helping them get the most from their … systems. You’ll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You’ll use internal support tools to diagnose issues, manage cases and ensure customers receive timely and effective support. You’ll also work closely with customers, installers ...

Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join … take that next step in your career, this could be the perfect opportunity. Key Responsibilities Lead, support and develop a team of five IT Service Desk professionals Provide hands-on technical support and act as an escalation point for complex IT issues Manage and prioritise support tickets, ensuring service ...

Support Engineer – 12-month contract - Cambridge My Customer is looking for an experienced IT Support Engineer with strong knowledge of Windows, Microsoft 365 and Endpoint Management . The successful candidate will be hands-on, customer-focused and confident troubleshooting complex technical issues. Skills required from the IT Support … Strong endpoint management and software deployment experience. Hardware, desktop and peripheral troubleshooting. Active Directory/Group Policy experience. Experience working within an ITIL/service desk environment . Excellent customer service and communication skills . Strong troubleshooting and problem-solving ability. Excellent prioritisation and time-management skills ...

looking to take the next step in your career? If so, Bidwells are currently looking for a 2nd Line Support Engineer to join our service desk team. As a 2nd Line IT Support Engineer, youll play a key role in delivering high-quality technical support to colleagues across Bidwells. … Sitting within our Service Desk team, youll take ownership of more complex technical issues, troubleshoot escalations from 1st Line Support and help ensure our people have the technology they need to work effectively. Youll be a knowledgeable and approachable point of contact within the team, supporting and mentoring ...

data. Keeping accurate records and contributing to helpdesk guides and knowledge base articles. About you Youll bring a positive attitude, a patient and customer-focused approach and a genuine enthusiasm for learning. Previous professional IT experience isnt essential. Were looking for: A strong interest in IT, shown through study … organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance ...

outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Cambridgeshire area and will attend customer sites in the region to health-check customer tech, diagnose and resolve technical issues relating to customers on-site technology, including EPOS, business systems, and back-office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Cambridgeshire region ...

documentation and records of work completed and knowledge gained Attend training courses, seminars and meetings as part of your professional development Desirable skills: Good customer service and communication skills A genuine interest in IT and technology Strong problem-solving skills and willingness to learn Ability to work effectively ...

Analyst Design, build and improve Power BI dashboards that support decision making. Utilise SQL to manipulate data. Own reporting across warehouse operations, inventory, transport, customer service, labour productivity, costs and budgets. Utilise data from various sources (Fabric, WMS, SAP ect.) to spot trends, risks and root causes. Validate ...