Service Lead
- Hiring Organisation
- Eclectic Recruitment
- Location
- Cambridge, Cambridgeshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £70,000 - £90,000 per annum
working with a leading telecommunications company based in Cambridge who are looking for a Service Lead to join their growing team. This is a full-time permanent position, 5 days onsite. Key responsibilities will include:Proactively managing technical service delivery, working with customers, partners, and internal teams Leading … service review activities, including improvement planning and performance reporting Supporting delivery against agreed SLAs Leading initiatives for the ongoing improvements of customer service frameworks Supporting the operations team to develop SaaS based service modules for the product portfolio Ensuring successful service onboarding Working in partnership ...