4 of 4 Permanent ITSM Jobs in Cambridge

directed by the Service Desk Manager. Logging and triaging of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users’. Documenting systems and procedures as implemented creating a comprehensive knowledge base. You should ...

short‐term contract engagement. This role is critical in shaping persuasive, technically accurate responses to an Invitation to Negotiate (ITN) and embedding ITIL/ITSM best practice into proposals. Key Responsibilities: Develop clear, compelling bid responses aligned with client requirements and industry best practice. Collaborate with SMEs, service architects … into client‐friendly language. Participate in bid reviews and contribute to win strategies. Ensure proposals meet governance standards and contractual requirements. Incorporate ITIL/ITSM principles into service descriptions and operating models. Experience & Skills: Proven experience as a Bid Writer or Proposal Specialist within IT Managed Services. Strong knowledge ...

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. ...