2 of 2 Permanent ITSM Jobs in Cambridge

Integration Hub experience. \n REST API integration experience. \n Service Graph Connector experience. \n ServiceNow Service Mapping exposure. \n ServiceNow Performance Analytics experience. \n ITSM, ITOM, SACM or CMDB process knowledge. \n Experience supporting CMDB remediation, governance or data quality programmes. \n Experience in large enterprise or regulated environments. ...

excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical ...