Cambridge, Cambridgeshire, England, United Kingdom
PLANET RECRUITMENT SERVICES LTD
Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with senior engineers and IT managers More ❯
Milton, Cambridge, Cambridgeshire, England, United Kingdom
Exact Sourcing Ltd
Service Desk processes, drive first-time fix rate improvements, and support ISO27001/9001 compliance. - Client Engagement: Act as a senior escalation contact, support client reviews, and contribute to onboarding new clients. - Reporting & Metrics: Produce and analyse service performance reports, present trends, and ensure accurate data in PSA/RMM systems. As the Service Desk Manager you will have: - Experience More ❯
features like pre-aggregation, downsampling, and sampling to reduce load and accelerate queries. Create developer-facing capabilities for metrics, logs, and traces usage, data quality, and cost management. Automate onboarding, dashboards, alerting, and tracing. Collaborate across platform and infrastructure teams to integrate observability into Roku's cloud-native stack. What We're Looking For Extensive experience in software engineering building More ❯
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯
