3 of 3 Permanent Support Manager Jobs in Cambridge

delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. What is the role? The Technical Support Manager will lead a distributed IT support team based across EMEA and India, delivering a consistent, high-quality support experience to Roku … role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow-the-sun coverage model, leveraging the team's time-zone spread to ensure responsive support ...

opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.What is the role The Technical Support Manager will lead a distributed IT support team based across EMEA and India, delivering a consistent, high-quality support experience … role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow-the-sun coverage model, leveraging the team's time-zone spread to ensure responsive support ...

delighted to be working with one our long-term clients. They are recruiting for a Customer Support Manager to join their team on a full time, permanent basis. Key responsibilities will include: Managing and leading customer support team Monitoring and reporting on tracking tools Performing employee evaluations … developing employees Acting as escalation point for operational tasks Setting up KPIs and other strategic initiatives Conducting capacity and workplace planning Ensuring specific support for Tier1 customers Occasional travel to other offices Ensuring the team implements best practices The successful candidate will have: Experience in a similar role Proficiency ...