2 of 2 Permanent Technical Support Jobs in Cambridge

A brilliant opportunity for a technically-minded individual to join a pioneering deep-tech company as a Technical Support Engineer, working with innovative imaging technology. This role offers the chance to get hands-on with complex systems, providing high-level technical support to a wide variety of customers both in the UK and internationally. If you … to Oxford and occasional national/international travel Salary: £40,000 – £50,000 per annum + 10% bonus + equity options + healthcare, pension, and other benefits Requirements for Technical Support Engineer: A degree in Electrical Engineering, Physics, Computer Science or a related technical field At least 2 years of experience in a technical support or engineering role Experience developing or supporting advanced imaging or camera systems (infrared experience a plus) Strong communication skills with a proven ability to convey complex technical concepts to a range of audiences Comfortable producing technical documentation, user guides, and support materials Familiarity with networking concepts and IT infrastructure Proficiency in relevant programming or scripting tools More ❯

Oxford, is specialised in commercialisation of the Short-Wave InfraRed (SWIR) semiconductor materials and imaging systems based on Quantum Dot technology. Role Description Quantum Solutions is seeking a skilled Technical Support Expert to join our team. In this role, you will be extensively involved in day-to-day production-related tasks and provide crucial technical support … cameras and payloads. This role is primarily based in Cambridge (UK) but you will be required to travel regularly to our headquarters in Oxford (UK), nationally and internationally to support our customers. Responsibilities Build, test, debug, and document production-level SWIR cameras and payloads Develop user guides, application notes, helper scripts, and demonstration materials to streamline support requests … Conduct technical demonstrations for customers and internal teams (sales & marketing) Provide timely and effective technical support to customers via email, phone, and in-person Troubleshoot and resolve technical issues related to our products Collaborate with engineering and product teams to improve product quality and user experience Requirements Bachelor's degree in Electrical Engineering, Physics, Computer Science More ❯