Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
TidalSense
technical support) experienced by TidalSense customers and: (i) to support prompt resolution of issues through collaboration with relevant teams, escalating where appropriate, (ii) to support process and product development through proactively identifying and communicating common issues. Key Duties & Responsibilities Use customer contact channels (e.g. email, chat and phone) to interact with clients to receive, identify and resolve hardware and … to resolve technical issues promptly and to ensure a positive customer experience Create continuous improvements to technical and troubleshooting manuals, customer operational processes, and support product and user training development: Research and identify solutions to software, hardware and connectivity issues Document technical knowledge in the form of notes and manuals Collaborate with operational and product teams to support process … winning Cambridge UK office stocked with quality drinks & snacks Work from abroad for 1 week per year Buy/sell up to 5 days annual leave Generous individual personal development budget Mental Health support: wellbeing support and free 24/7 access to qualified counsellors and advisors Wellness programme Coaching and mentoring Team events and celebrations 25 days annual More ❯
of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in … reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz’s systems and related processes Establishes and maintains, digital systems … reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz’s systems and related processes Identifies improvement opportunities related to More ❯
of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in … reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz’s systems and related processes Establishes and maintains, digital systems … reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz’s systems and related processes Identifies improvement opportunities related to More ❯
